Billing Terms and Conditions

At Vana Relief, we believe secure and transparent payments are the foundation of a stress-free shopping experience. The following policy outlines how we handle payments to ensure your order is processed quickly, safely, and with complete peace of mind.

1. Payment Options

To make checkout simple and flexible, we accept a variety of trusted payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover 
  • Google Pay
  • Mastercard
  • PayPal 
  • Shop Pay
  • Visa
  • JCB
  • Union Pay

All orders are processed in Canadian Dollars (CAD).

2. Payment Requirements

  • Payment must be completed in full at the time of purchase.
  • Orders are only confirmed and prepared for shipment once payment is successfully processed.
  • If a payment fails or is declined, your order will remain unprocessed until resolved.

3. Pricing & Currency

  • All prices on the Vana Relief website are displayed in Canadian Dollars (CAD).
  • Prices may be adjusted without prior notice in response to market changes.
  • Taxes, duties, and shipping costs are clearly calculated and displayed at checkout before you confirm your purchase.

4. Safe & Secure Transactions

Your security is our priority. The Vana Relief store uses SSL encryption and industry-leading payment gateways to protect your information.
We never store credit card numbers or sensitive payment data on our servers.

5. Refunds & Disputes

  • Refunds are issued in accordance with our official Refund & Return Policy.
  • If you experience a payment issue, please contact our team at info@vanarelief.com before filing a dispute - we'll work with you to resolve it quickly.
  • Unauthorized chargebacks may be contested to protect against fraudulent claims.

6. Fraud Protection

To maintain a safe shopping environment, Vana Relief may place holds or cancel any order flagged for suspicious or unauthorized activity.
For larger transactions, we may request additional verification to confirm your identity and protect both parties.

Contact Information

Contact Information:
Store Name: Vana Relief
Address: 2254 Maclennan Drive, Oakville, Ontario, L6H 5K1, Canada
Email: info@vanarelief.com
Phone: +16473601056
Business Identification Number: 1001389378

Customer Service Hours: Monday to Friday (9 AM - 5 PM EST)

We will get back to your email within 1-2 business days.

You can also visit our Contact Page for quick assistance or our About Us page to learn more about our story.