FAQs: Everything You Need to Know

Each order is carefully packed within 1–2 business days. Once shipped, deliveries typically arrive in 4-6 business days, with an overall delivery window of 5-8 business days. For full details, please visit our Shipping Policy.

Yes. We proudly offer free standard shipping on orders within Canada, no minimums, no hidden fees.

We’re a Canadian based wellness brand, committed to offering thoughtfully designed products for comfort and everyday wellbeing. At this time, our shipping services are limited to Canada.

Quality matters to us. If your order arrives defective, we’ll happily replace it at no cost. Simply contact our support team and return the item within 30 days. See our Refund & Return Policy for details.

We understand that plans change. Orders may be cancelled within 24 hours of purchase. Just reach out to our team and we’ll take care of it.

Shopping should be risk free. That’s why we’ve created a hassle-free return process. Full instructions are available on our Refund & Return Policy page.

Refunds are processed promptly once your return is received and inspected. Depending on your payment provider, funds typically appear within 7 business days. See our Refund & Return Policy for more information.

Yes. Every purchase from Vana Relief is backed by a 30 day product warranty, giving you extra confidence when you shop with us.

Our support team is here to help. You can reach us through the Contact Us page or by emailing info@vanarelief.com.

At the moment, we only ship within Canada. Expanding internationally is something we’re working toward for the future.

No, we’re an online only store, which allows us to focus on offering better prices, faster service, and a wide selection delivered straight to your door.

Yes. We’re happy to work with businesses, organizations, and groups looking to place larger orders. Please contact our team for personalized assistance.

Exchanges are quick and simple. For step by step instructions, visit our Refund & Return Policy page.

Once your order is shipped, you’ll receive a tracking link by email. You can also check the status of your delivery anytime through our Track Order page.